技术支持Support

需要帮助？查看下面的常见问题，或联系我们。

Need help? Browse the answers below or contact us.

请简单描述遇到的问题，并提供 App 版本；如有需要，可附上截图。

Please describe the issue and include your app version. You can attach a screenshot if helpful.

常见问题Frequently asked questions

怎样挤出黑头？How do I squeeze a blackhead?

点击黑头选中，再在附近按住即可挤出。未清理完时，可以松手后继续。

Tap a blackhead to select it, then press and hold nearby to squeeze it. Lift your finger and try again if needed.

如何转动和放大？How do I rotate and zoom?

单指拖动可转动人脸，双指捏合可缩放。你也可以在设置中开启体感控制。

Drag to rotate the face and pinch to zoom. You can also enable tilt controls in Settings.

怎样解锁关卡、切换人物？How do I unlock levels or change characters?

清理完本关即可解锁下一关。点击头像按钮可切换人物。

Clear the current level to unlock the next. Tap the portrait button to change characters.

需要联网或注册吗？Do I need internet access or an account?

游戏无需联网或注册账号。发送支持邮件需要网络。

You can play offline without an account. Sending support email requires internet access.

为什么没有声音或震动？Why is there no sound or haptic feedback?

请检查 App 内的声音和触觉设置，以及手机音量和静音模式。

Check sound and haptic settings in the app, along with your phone’s volume and Silent Mode.

进度会在设备之间同步吗？Does progress sync between devices?

进度保存在当前设备，暂不支持跨设备同步。删除 App 会清除本机进度。

Progress is saved on your current device and does not sync across devices. Deleting the app removes local progress.